Terms of Service
TERMS OF SERVICE
susan-bags.com
OVERVIEW
This website is operated by Susan Bags ("we," "us," "our").
We make this site and all information, products, and services available to you subject to your acceptance of these Terms of Service.
By visiting our site and/or making a purchase, you agree to be bound by these Terms.
Our store is hosted on Shopify Inc., which provides the e-commerce platform for our products.
§ 1 — Online store terms
By using this site, you confirm that you are of legal age to form a binding contract or have the consent of a legal guardian.
You may not use our products or site for any illegal or unauthorized purpose.
You may not transmit viruses, malware, or any harmful code that could affect the operation of this site.
§ 2 — General conditions
We reserve the right to refuse or cancel any order for legitimate reasons, including suspected fraud, pricing errors, or product unavailability.
Payment information is processed securely by our payment providers.
You may not reproduce, copy, sell, or exploit any part of this site, its content, or our services without our prior written permission.
Section headings are for convenience only and do not affect the interpretation of these Terms.
§ 3 — Accuracy of information
We do our best to ensure the information on our site is accurate, complete, and up to date.
Errors or omissions may occasionally occur.
If we discover an error that may affect your order, we will take steps to correct it and contact you when necessary.
§ 4 — Pricing and changes
Prices shown are those in effect at the time of your order.
We may change prices, promotions, collections, or services for future orders.
A later price change does not affect an order already confirmed, unless there is an obvious pricing error — in which case we will notify you before fulfillment.
§ 5 — Products
Some bags may be available exclusively online or in limited quantities.
We do our best to accurately represent colors, dimensions, and details of our bags. However, display may vary slightly depending on your screen, device, or lighting.
We may limit quantities or remove a product from sale when it is no longer available.
For returns and refunds, please see our Return & Refund Policy.
§ 6 — Orders and billing
To make a purchase, you must provide accurate, complete, and current information.
We may refuse or limit an order for legitimate reasons, including:
- suspected fraud;
- obvious pricing or availability errors;
- abnormally large quantities;
- incorrect or unverifiable payment information.
If an order is cancelled after payment, the amount will be refunded via your original payment method.
§ 7 — Payment
Available payment methods are displayed at checkout.
Payment is processed through secure payment providers.
Your order is considered final only after payment is validated and the order is confirmed.
§ 8 — Shipping
Shipping terms, estimated delivery times, and fees are outlined in our Shipping Policy and at checkout.
Delivery times are estimates unless a specific delivery date has been expressly agreed upon.
§ 9 — Third-party tools and services
Our site may use services provided by third parties, including Shopify, payment solutions, shipping carriers, analytics, and marketing tools.
Use of certain third-party services may be subject to their own terms and conditions.
We are not responsible for the content or operation of independent third-party services beyond our control.
§ 10 — External links
Our site may contain links to third-party websites.
We do not control these sites and are not responsible for their content, practices, or privacy policies.
We encourage you to review their terms before using them.
§ 11 — Reviews, comments, and submitted content
When you voluntarily submit a review, photograph, comment, or other content, you confirm that you have the necessary rights to do so.
You may not submit content that is:
- illegal;
- defamatory;
- misleading;
- infringing on the rights of any third party;
- containing malicious code.
Any use of customer content for commercial or promotional purposes will be done in accordance with applicable rights and permissions.
§ 12 — Personal data
The handling of your personal data is described in our Privacy Policy.
§ 13 — Errors, omissions, and availability
We may correct typographical errors, inaccuracies, or omissions on our site at any time.
If a significant error affects your order — such as an obvious pricing, product, or availability mistake — we will inform you.
If the order cannot be fulfilled as agreed, you will be entitled to a full refund.
§ 14 — Prohibited uses
You may not use this site to:
- engage in any illegal or fraudulent activity;
- infringe on the intellectual property rights of others;
- distribute malware;
- collect personal data of others without authorization;
- bypass the site's security measures;
- disrupt or compromise the site's operation.
We may suspend access to the site in case of serious violation of these rules.
§ 15 — 30-Day Happiness Guarantee
All bags purchased from susan-bags.com are covered by our 30-Day Happiness Guarantee.
If you are not satisfied with your bag, contact us within 30 days of delivery to arrange a return.
The bag may have been opened and used, but must be returned clean and in good condition — no stains, tears, or damage from misuse.
Full details are in our Return & Refund Policy.
§ 16 — Limitation of liability
We are responsible in accordance with applicable law.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.
We are not liable for damage resulting from abnormal, inappropriate, or contrary use of a product when such damage is not attributable to us.
§ 17 — Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
§ 18 — Entire agreement
These Terms, together with the policies referenced herein, constitute the entire agreement governing your use of this site and your purchases.
§ 19 — Governing law
These Terms are governed by the laws of the State of Delaware, United States.
Any disputes will be resolved in the courts of the State of Delaware, without prejudice to any mandatory consumer protection rights that may apply in your jurisdiction.
§ 20 — Changes to these terms
We may update these Terms to reflect changes to our services or applicable regulations.
The version that applies to your order is the one accepted at the time the order was placed.
§ 21 — Contact information
For any questions about these Terms or your order:
Email: support@susan-bags.com
Website: susan-bags.com
Customer service hours:
Monday – Friday: 9:00 AM – 5:00 PM EST
Saturday – Sunday: 10:00 AM – 4:00 PM EST