Privacy Policy
PRIVACY POLICY
susan-bags.com
This Privacy Policy explains how Susan Bags ("we," "us," "our") collects, uses, stores, and shares your personal information when you visit our website, use our services, make a purchase, or communicate with us.
"You" and "your" refer to any person using our services.
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations.
Any changes will be posted on this page with an updated effective date.
What information do we collect?
Information you provide directly
We may collect:
- your name;
- your shipping and billing address;
- your email address;
- your phone number;
- order details;
- payment information;
- account information, if you create one;
- messages and requests sent to our customer service.
Payment information is processed directly by our secure payment providers. We do not store your full credit card details.
Information collected automatically
When you use our site, certain information may be collected automatically, including:
- pages visited;
- clicks and interactions;
- session duration;
- your IP address;
- device type;
- browser and operating system;
- approximate geographic location;
- information collected through cookies and similar technologies.
Information from third parties
We may receive certain information about you from service providers and partners, including:
- Shopify, our e-commerce platform;
- our payment processors;
- our shipping and logistics partners;
- our email and customer service providers;
- our analytics and advertising partners, such as Google or Meta, subject to your cookie preferences and applicable law.
How do we use your information?
We use your personal information only when we have a legitimate reason to do so:
- to process, prepare, and deliver your order;
- to manage your customer account;
- to respond to your inquiries and provide customer support;
- to manage returns, refunds, and guarantees;
- to comply with our legal, tax, and accounting obligations;
- to prevent fraud and secure our site;
- to improve our website and services;
- to send promotional communications when you have opted in or when permitted by law.
You can unsubscribe from our marketing emails at any time using the link provided in each email.
Who do we share your information with?
We may share certain personal information with third parties when necessary for our business operations, including:
- Shopify and our technical providers;
- our payment processors;
- our shipping and logistics partners;
- our email and customer service providers;
- our analytics and advertising partners, subject to your cookie preferences;
- professional advisors when necessary;
- law enforcement or government authorities when required by law.
We do not sell your personal information.
Cookies and similar technologies
We use cookies and similar technologies to:
- ensure proper site functionality;
- remember your preferences;
- measure and analyze site usage;
- improve our services;
- display and measure advertising when you have consented.
Non-essential cookies are only placed with your consent where required by law.
You can accept, refuse, or modify your preferences through our cookie management tool at any time.
How long do we keep your information?
We retain your personal information only as long as necessary for the purposes for which it was collected and as required by law.
As a general guide:
- order data is retained for the duration of the business relationship and then archived as required by tax and accounting regulations;
- customer data used for marketing purposes may be retained for up to 3 years after the last interaction;
- prospect data may be retained for up to 3 years from collection or last contact;
- newsletter preferences are kept until you unsubscribe;
- customer service records are retained as long as needed to handle your request and any related disputes;
- cookies are retained for durations appropriate to their purpose and applicable regulations.
Data security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, alteration, disclosure, or misuse.
These measures may include encrypted connections, access restrictions, and use of service providers with appropriate security standards.
However, no computer system or method of internet transmission can be guaranteed to be completely secure.
Children's privacy
Our services are not directed at children under the age of 13.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at:
We will review the situation and take appropriate action.
Your rights regarding your personal information
Depending on your location, you may have the following rights:
- Right to access: request information about the data we hold about you;
- Right to correction: have inaccurate data corrected;
- Right to deletion: request deletion of certain data;
- Right to opt out: of marketing communications at any time;
- Right to data portability: receive your data in a portable format where applicable;
- Right to restrict processing: in certain circumstances.
California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to request its deletion. We do not sell personal information as defined by the CCPA.
To exercise any of these rights, contact us at:
We will respond within 30 days. In complex cases, this period may be extended with notice.
We may ask for additional information to verify your identity before processing your request.
International users
If you are visiting our site from outside the United States, your data may be transferred to and processed in the United States.
By using our site and providing your information, you consent to this transfer. We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.
Data controller
The entity responsible for the data collected through this site is:
Susan Bags
Email: support@susan-bags.com
Contact us
For any questions about this Privacy Policy or the use of your personal information:
Email: support@susan-bags.com
Website: susan-bags.com
Customer service hours:
Monday – Friday: 9:00 AM – 5:00 PM EST
Saturday – Sunday: 10:00 AM – 4:00 PM EST