Shipping Policy

Shipping Policy

At Susan Bags, we want your order to arrive safely, securely, and with full tracking. Below you’ll find everything you need to know about order processing, shipping, and delivery.

Order Processing

We generally prepare orders within 1–2 business days after your payment has been confirmed.

Please allow a total processing time of 1–3 business days, Monday through Friday, before your order is shipped.

During periods of exceptionally high demand or when an item requires additional preparation, processing may take an additional 2–3 business days. If this occurs, we’ll do our best to keep you informed by email.

Shipping Methods & Delivery Times

All orders are shipped with a tracking number, allowing you to follow your package until delivery.

Please note: Estimated delivery times begin once your order has been shipped, not when the order is placed. Please add our standard 1–3 business day processing time.

Shipping Carriers

We work with reliable shipping partners to ensure your order can be tracked throughout its journey.

Depending on your location and selected shipping method, your order may be delivered through carriers such as USPS, UPS, FedEx, or another trusted local delivery partner.

Tracking information will be sent to you by email as soon as your order has shipped.

Where Are Orders Shipped From?

Orders are prepared and dispatched through our logistics and fulfillment partners serving customers throughout the United States.

Depending on inventory availability and your delivery location, your order may pass through different distribution facilities before reaching you.

For orders delivered within the United States, customers should not normally be required to pay additional import charges upon delivery.

Any applicable sales tax will be displayed and calculated during checkout where required.

Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number.

You can use this tracking information to follow your shipment until it reaches your delivery address.

Please allow a short period after receiving your tracking number for the carrier’s tracking system to update.

Shipping Delays

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, severe weather, holidays, high-volume periods such as Christmas or major sales events, or unexpected transportation disruptions.

If your package has still not arrived 20 business days after it was shipped, please contact us at:

info@susan-bags.com

We will review the tracking information and work with the shipping provider to help resolve the situation.

Insured Delivery

All Susan Bags orders include insured delivery.

If your package is officially confirmed as lost in transit or arrives damaged as a result of shipping, please contact us so we can review the situation.

Where appropriate, we will arrange a replacement or refund at no additional cost to you.

Incorrect Shipping Address

Please carefully check your shipping address before completing your order.

If you notice an error, contact us within 1 hour of placing your order at:

info@susan-bags.com

Please include your order number and the correct shipping address.

We will do our best to update the address before your order is processed.

Once an order has already been transferred to the shipping carrier, however, we cannot guarantee that the shipping address can still be changed.

If a package is returned because of an incorrect or incomplete address, failed delivery attempt, or failure to collect the package, we may contact you to arrange reshipment. Additional shipping charges may apply.

Shipping Area

We currently ship throughout the United States, including all 50 states.

Delivery times may be slightly longer for Alaska, Hawaii, rural locations, military addresses, or other remote destinations.

Customer Service

Have a question about your order or delivery?

Email: info@susan-bags.com

Customer service hours:
Monday–Friday: 9:00 AM – 5:00 PM
Saturday–Sunday: 10:00 AM – 4:00 PM

We do our best to respond to all customer inquiries as quickly as possible.