A Letter From a Reader  •  Posted 1 September 2026  •  7 min read

I Almost Didn't Order This Bag.
Here's What Changed My Mind.

A retired primary school teacher from Bath writes about a quilter in the Cotswolds, a studio that's closing its doors, and the bag she now carries everywhere.

Carol Hayes
Carol Hayes
Bath, Somerset

I wasn't going to write this. I'm not someone who writes about things she's bought on the internet, and I'm fairly certain no one is waiting to hear my opinion on a tote bag. But I keep thinking about it, and I thought I ought to say something before it's too late.

I'd seen the post in a quilting group I follow on Facebook. Someone called Linda had shared a link to a woman named Susan, a quilter in the Cotswolds who was giving away her hand-quilted tote bags. Free, just cover shipping. The reason: she was closing her studio and moving after twenty-eight years. The bags had these beautiful hand-stitched designs on them. Cats, flowers, dragons curled up with stacks of books. The sort of thing you'd stop and look at properly at a craft fair.

My first thought was the same one you're probably having right now: nobody gives away handmade bags for nothing. There's a catch. There's always a catch.

I closed the tab.

That was a Monday. By Thursday I'd gone back to it four times.

→ See what Linda was talking about

What kept pulling me back was the quilting. I could see it in the photographs. Not printed. Not heat-transferred. Actual hand-quilted cotton, stitched together by someone who knew what they were doing. I've sewn enough in my life to know the difference between a machine-stamped pattern and work that someone sat with, piece by piece, for hours. This was the real thing.

I'm sixty-three. I taught at Widcombe Junior School in Bath for thirty years before I retired in 2021. I've carried more tote bags than I care to remember. Conference bags, shopping bags, book-fair bags, the canvas ones they hand out at teacher training days that start pilling after two washes. Every single one ended up in the same place: the bottom of the wardrobe with a broken handle or a peeling print, waiting for me to put it in the charity shop pile.

I'd stopped expecting anything from a tote bag. It was disposable. You use it until it falls apart, and then you pick up another one at the next event.

So on the Thursday evening, with a cup of tea and absolutely no intention of spending money, I went and read Susan's story properly.

The part that stopped me

Susan has been quilting for twenty-eight years. She learnt from her mother. She runs a small studio in the Cotswolds where she makes these bags by hand, one at a time, from cotton fabric she sources and quilts herself. Each bag has its own design. The Celeste has a mystic cat wrapped in stars. The Elena has a woman reading by moonlight surrounded by books. The Penelope has a dragon curled around a reading nook. The Lily has a garden pup amongst the flowers. The Lillian has a hummingbird floating among blossoms. They're not just bags. They're pieces.

Here is what I did not expect: Susan is closing her studio. She's moving. After twenty-eight years in the same space, she's packing up, and she has roughly three thousand bags left that she quilted over the years. Hand-stitched, finished, sitting in boxes.

She could store them. She could let them sit in the dark in some storage unit while she works out what comes next. But Susan decided she'd rather see them carried. Rather know they're out in the world, on someone's shoulder, being used the way she made them to be used. So she put them online, free, just cover shipping, and said: take one before I go.

I had to read that twice.

Not "on sale." Not "reduced." Free, just cover shipping. Because a woman who spent twenty-eight years making something beautiful by hand would rather give it away than watch it collect dust in a storage unit she can barely afford.

→ Read Susan's story

I chose the cat

I went for the Celeste Mystic Cat Tote. Something about the colours, the dark background with the gold and teal stitching, the way the cat looked as though it was sitting in a window full of stars. It felt like a bag I'd actually want to carry, not merely use.

It arrived about a week later in a simple parcel. I pulled it out and the first thing I noticed was the weight. Not heavy. But present. Real cotton has a feel to it that polyester doesn't, and this had it. The quilting was tight, even, done by someone whose hands know what they're doing. I turned it inside out and looked at the seams. Clean. No loose threads, no shortcuts. This is a bag that was made, not manufactured.

I put my purse, my reading glasses, a paperback, and my phone inside and carried it to the library that afternoon. Three people stopped me. Three. One woman in the car park, one at the desk, and one in the children's section where I was collecting a book for my granddaughter. "Where did you get that bag?" Every single time.

I have never, in my entire life, been stopped three times in one outing because of something I was carrying.

The Celeste Mystic Cat Tote on Carol's kitchen table

What I noticed after a week

I don't want to write you a list of features. You can look at the photographs yourself. I want to tell you what I actually noticed, because that's rather different.

The first thing is the artwork. In photographs it looks nice. In your hands it looks like something someone actually sat down and made. The stitching follows the lines of the design, not a straight grid. The cat's whiskers on the Celeste are individual quilted lines. The stars around it have a slight gold thread worked in. You don't see these details on a screen. You feel them when you run your thumb across the fabric.

The second thing is that it holds its shape. Every tote bag I've ever owned goes limp after a few uses. The handles stretch, the bottom sags, and it turns into a shapeless sack with your things rattling around at the bottom. A week in and this one still sits upright when I set it down. The quilted cotton has a structure to it that cheap canvas simply doesn't.

The third thing is the comments. I've carried it to WI, to Waitrose, to book club, and to my granddaughter's school play. I've been asked about it nine times in seven days. Nine. My friend Doris, who I've known for thirty years and who has never once commented on anything I've worn or carried, looked at the Celeste on my shoulder at coffee last Saturday and said, "Carol, that's rather lovely. Where did you get that?" Doris does not say things are lovely.

Close-up of the quilting detail on Carol's Celeste tote

Now, about the price

Let me say this plainly, because it's the part that will bother you the most. A hand-quilted tote bag that's free, just cover shipping, sounds like a scam. My neighbour Margaret said exactly this when I showed her. "Carol, nobody gives away handmade quilted bags. You're going to get a piece of rubbish in the post."

I had the same thought. So I went and looked.

A comparable hand-quilted cotton tote from an independent maker on Etsy runs from £35 at the low end to £70 and above. That's for one bag, not one with original artwork stitched into it. The quilted totes you find from recognised craft makers at markets and fairs are even higher. Per bag. The idea that a bag of this quality is free, just cover shipping, does not make sense under normal circumstances.

But these are not normal circumstances. Susan is not running a sale. She's not clearing stock for a new season. She's closing her studio after twenty-eight years because she's moving, and she has three thousand three hundred and forty-two bags sitting in boxes that she quilted with her own hands, and she would rather see every one of them carried by someone who appreciates it than let them sit in a storage unit in the dark.

She said this herself on the website. "It would mean the world to me to know these bags are being carried, not sitting in boxes. Take one. Just cover the shipping. That's all I ask."

That's the only reason this offer exists. And it's the reason I'm writing this, because once those three thousand bags are gone, that's it. There won't be any more. The studio closes. The quilting stops. The designs she spent years creating don't get stitched again.

Several of Susan's tote bags laid out on a wooden table

→ See the bags here

What I'd tell you if we were friends

If we were sitting in my kitchen with a pot of tea and you asked me whether you should claim one of Susan's bags, here's what I'd say.

I'd say: don't take it because it's free. "Free, just cover shipping" is a reason to look, not a reason to claim something you won't use.

Take it because you're tired. Tired of cheap canvas bags that pill after two washes. Tired of tote bags with cute prints that crack and peel by the third trip to the shops. Tired of carrying something mass-produced that a hundred thousand other people are carrying, that says nothing about you, that you'll throw away in six months without thinking twice.

And I'll tell you the thing that made me sit up. When I went back to the website on Friday to send the link to my daughter, two of the five designs were already showing limited stock. Not "back soon." Just fewer left. That's when I understood: Susan wasn't being dramatic. The number is real. When they're gone, they're gone.

Take it because somewhere in the Cotswolds there's a woman who spent twenty-eight years quilting bags by hand in a studio she's about to leave, and she is offering you one of the last things she made there. Free, just cover shipping. Before she closes the doors.

That's what I'd tell you.

I claimed mine on a Thursday evening with a cup of tea. It arrived the following week. I've carried it every day since. Doris, who told me I was getting scammed, saw the Celeste in person the next Saturday, went quiet for a moment, ran her thumb across the stitching, turned it over to look at the seams, and asked me for the link. She ordered the Elena Moonlit Library that evening. Which, from Doris, is the highest possible compliment.

If you've read this far, you already know what you're going to do. I just thought someone ought to tell you the truth about it before you decided.

— Carol

Carol Hayes lives in Bath with her cat Oliver and more books than shelf space. She taught at Widcombe Junior School for thirty years before retiring in 2021.

Susan's Hand-Quilted Tote Bags

Free, just cover shipping

Hand-quilted in the Cotswolds. 28 years of craft.
5 original designs. 3,342 remaining.

Carol's right. Once Susan's bags are gone, the studio closes. No restocks, no second run.

→ CLAIM YOUR BAG ←
This is a personal account from a customer of Susan Bags. Carol was not paid to write it. She did claim the bag she describes.